Customers with workspaces hosted in the US region will see degraded performance across Intercom. Weve made it easy for you to stay on top of the real-time status of your Vonage Unified Communications, Communications APIs, and Contact Center solutions.What will the exact experience be for our customers during the change?ĭuring the changes, the following will occur: The Facebook Messenger server status doesnt make good reading for users, who have. We only do these essential maintenance tasks when absolutely necessary, and always give at least 48 hours notice. Facebook Messenger appears to be down, as thousands of reports flood social media about a big outage. This is the last database that we must upgrade to Aurora v2.Ĭustomer trust, data security, and availability are critical to everything we do at Intercom. AWS have deprecated support of AWS RDS Aurora v1.
This is the delivered notification as shown by a double grey tick on WhatsApp. Between 08:00 UTC and 09:30 UTC, customers with workspaces based in the US data hosting region will experience degraded performance on all features.ĭuring the maintenance window, Intercom features including the Inbox will be degraded or unavailable for up to 30 minutes.Ĭustomers with workspaces in our EU and AUS data hosting regions are unaffected.Ī mission critical database will be upgraded from AWS RDS Aurora v1 to AWS RDS Aurora v2 during this maintenance window. The server sends a notification to A that the message has been delivered to B.
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